Privacy policy
This policy explains what personal data we collect through seasonstoriesagency.com, why, and what you can do about it.
Who we are
The website is run by Season Stories Ltd (3 Friars Avenue, London N20 0XE), which is responsible for the personal data collected on it. If your business is based in France and you become a client, your details pass to Season Stories SAS (19 rue Gauthey, 75017 Paris), which is then responsible for your project data. Season Stories SAS also acts as our representative in the European Union for data protection. You can reach both at hello@seasonstoriesagency.com.
What we collect, and why
| What | Why | Legal basis | How long we keep it |
|---|---|---|---|
| Enquiries: your name, email, company, website, budget, timeline and what you tell us about your project | To reply and prepare a proposal | Steps before a contract, at your request | 24 months, or for the length of the project if you become a client |
| Estimates you send us | To understand your budget and prepare a quote | Steps before a contract, at your request | As enquiries |
| Client records: contact details, contracts, invoices | To run projects and meet legal duties | Contract and legal obligation | As long as the law requires (6 years in the UK, 10 years in France for accounting records) |
| Newsletter: your email | To send news, now and then | Your consent | Until you unsubscribe |
| Technical data: IP address, browser, spam-check signals | To keep the site secure and block spam | Legitimate interest | Up to 30 days |
| Analytics, only if you accept them | To see which pages are useful | Your consent | 14 months |
We never sell your data, and we don't use it for automated decisions about you.
Who helps us
We use a small number of trusted providers, each bound by a data processing agreement:
- Lovable and its database provider, to host the website and store enquiries
- Resend, to send enquiry notifications and confirmation emails
- Cloudflare, to protect our forms from spam (Turnstile)
- Google Analytics, only if you accept analytics cookies
- Google Workspace, for our email and documents
International transfers
We work between the UK and France, and some of our providers, including Google, are based in the United States. When data leaves the UK or the EU, we rely on adequacy decisions (including the EU-US Data Privacy Framework and the UK extension) or standard contractual clauses to keep it protected.
Your rights
You can ask us to access, correct or delete your data, to restrict or object to how we use it, or to send it to you or someone else. If we rely on your consent, you can withdraw it at any time, for example by unsubscribing or changing your cookie settings. If you're in France, you can also tell us what should happen to your data after your death. Email hello@seasonstoriesagency.com and we'll reply within one month.
Complaints
If you're unhappy with how we've handled your data, please tell us first. You can also complain to the ICO in the UK (ico.org.uk) or the CNIL in France (cnil.fr).
Children
Our website and services are for businesses. We don't knowingly collect data from children.
Changes
If we change this policy, we'll update the date at the top.